Buy CryptoMarketsSpotFuturesMUEarnEvent Center
More
Sign Up
OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buyOTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy
Learn/Trading Guide/User Guide/How to Subm... OTC Ticket

How to Submit an OTC Ticket

Author: MEXC
Jul 16, 2025MEXC
0m
#Basic#Beginners
Ethereum
ETH$1,652.17-1.08%
ULTIMA
ULTIMA$1,957.41-4.67%
Tron
TRX$0.3295+0.09%

OTC cryptocurrency trading, also known as over-the-counter trading, refers to the exchange of cryptocurrencies and fiat currencies between buyers and sellers. When you use fiat currency to buy cryptocurrencies or prepare to sell cryptocurrencies for fiat currency, you need to use OTC trading.

If you encounter any issues while using OTC trading on the MEXC platform, you can go to the ticket submission page to fill out and submit the corresponding information. The MEXC OTC customer service team will respond to you within 24 hours via email.

1. On the Website


Open the MEXC official website homepage and log in to your personal account. Scroll down to the bottom of the page and click on [Submit an Enquiry] under "User Support" to enter the corresponding page.



Click on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


2. On the App


Open the MEXC App and log in. On the homepage, tap on [More] and select [Submit a Request] under "Support."

On the ticket submission page, tap on [OTC Consultation] to switch to the OTC ticket submission page. Fill in the issue category, inquiry title, detailed description, email address, and upload attachments (optional), then click the [Submit] button.

Currently, the issue category options include "P2P orders," "Global bank transfers," "Buying crypto with a credit card," "Buying crypto from a third party," "MEXC Card," "OTC trading security issues," and "Others."

In the "Detailed Description" field, please provide detailed information about the issues you encountered during OTC trading. The MEXC OTC customer service team will respond to you via email within 24 hours.


Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, consultation, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.

Market Opportunity
Ethereum Logo
Ethereum Price(ETH)
$1,652.16
$1,652.16$1,652.16
+2.07%
USD
Ethereum (ETH) Live Price Chart

Popular Articles

View More
The US-Iran Peace Deal Just Reset the Ethereum (ETH) Price Prediction, and the Numbers Back It Up

The US-Iran Peace Deal Just Reset the Ethereum (ETH) Price Prediction, and the Numbers Back It Up

Peace changed the calculus for ETH, and not in the way most investors expected. When the US-Iran ceasefire was confirmed in June 2026, Ethereum did not simply recover alongside the broader market. It

Author: James Mitchell
ETH/BTC Ratio: What It Means, How It Moves, and Why It Matters

ETH/BTC Ratio: What It Means, How It Moves, and Why It Matters

The ETH/BTC ratio is one of the most closely watched numbers in crypto — and for good reason. It tells you, at a glance, whether Ethereum is gaining ground on Bitcoin or falling behind, without ever

Author: MEXC
Will Ethereum Price Recover After a 60% Drop? ETH Price Prediction for June 2026

Will Ethereum Price Recover After a 60% Drop? ETH Price Prediction for June 2026

ETH opened June 2026 near $1,975, down approximately 60% from the all-time high of approximately $4,954 it reached in August 2025. The slide covers nine consecutive months of pressure: persistent ETF

Author: James Mitchell
Ethereum Governance Debate: Why a $1 Billion ETH-Aligned Organization Is Being Discussed

Ethereum Governance Debate: Why a $1 Billion ETH-Aligned Organization Is Being Discussed

Ethereum is facing a new governance debate after former Ethereum Foundation researcher Dankrad Feist suggested that the ecosystem may need a new organization with at least $1 billion in funding and

Author: MEXC

Hot Crypto Updates

View More
Market Bleeds, Whales Buy: Inside the $10.7B Ethereum Empire Betting Big on H2 2026

Market Bleeds, Whales Buy: Inside the $10.7B Ethereum Empire Betting Big on H2 2026

Overview While 338 out of 390 major crypto tokens are in the red, one NYSE-listed company has been quietly building the largest Ethereum treasury in history. Bitmine Immersion Technologies (NYSE:

Author: James Mitchell
Ethereum Foundation Hits Reset: Vitalik Reveals Leaner EF, Less ETH Selling, and a CROPS-First Strategy

Ethereum Foundation Hits Reset: Vitalik Reveals Leaner EF, Less ETH Selling, and a CROPS-First Strategy

Vitalik Buterin announces the Ethereum Foundation will "slim down," reduce ETH sales, and refocus exclusively on CROPS — censorship resistance, openness, privacy, and security. Here's what it means

Author: Oliver Hughes
Harvard Dumped Its Entire $87M ETH Stake in One Quarter. Here Is What That Signal Means.

Harvard Dumped Its Entire $87M ETH Stake in One Quarter. Here Is What That Signal Means.

Harvard's endowment sold its entire $87M Ethereum ETF position after just one quarter. With nine Ethereum Foundation departures in 2026 and ETH down over 50% from its peak, is institutional

Author: James Mitchell
Ethereum (ETH) Price Prediction: Market Forecast and Analysis

Ethereum (ETH) Price Prediction: Market Forecast and Analysis

Understanding the price prediction of Ethereum (ETH) gives traders and investors a forward-looking perspective on potential market trends. Price predictions aren't guarantees, but they provide

Author: MEXC

Trending News

View More
Ethereum at Critical Crossroads: Analysts Warn of Potential Drop to $1,200

Ethereum at Critical Crossroads: Analysts Warn of Potential Drop to $1,200

BitcoinWorld Ethereum at Critical Crossroads: Analysts Warn of Potential Drop to $1,200 Ethereum (ETH) is trading at a pivotal technical juncture, with the $1,

Bitcoin back above $60,000, ETH, SOL recoup losses as AI stocks stage rebound

Bitcoin back above $60,000, ETH, SOL recoup losses as AI stocks stage rebound

Summary Show Bitcoin slid below $60,000 this week amid continued outflows from U.S. spot bitcoin ETFs,

A Positive Shift in ETF Flows — XRP Sees Net Inflows While BTC and ETH Decline

A Positive Shift in ETF Flows — XRP Sees Net Inflows While BTC and ETH Decline

XRP spot ETFs reported net inflows while BTC and ETH faced outflows, signaling possible shifts in market sentiment. The post A Positive Shift in ETF Flows — XRP

According to Cryptocurrency Analysis Company 10X Research, the Critical Level for Ethereum is $1,600; a Break Below This Level Could Lead to a Decline!

According to Cryptocurrency Analysis Company 10X Research, the Critical Level for Ethereum is $1,600; a Break Below This Level Could Lead to a Decline!

As selling pressure continues in the crypto market, market analysis company 10X Research has published a noteworthy assessment of Ethereum (ETH). Continue Reading

Related Articles

View More
What Is MEXC Earn？

What Is MEXC Earn？

1. What is MEXC Earn?MEXC Earn is a one-stop product launched by MEXC to help users discover a variety of token-holding earning opportunities. It covers flexible savings, fixed savings, and on-chain e

Author: MEXC
How to Deposit Crypto to MEXC App: MetaMask & Wallet Transfer Guide

How to Deposit Crypto to MEXC App: MetaMask & Wallet Transfer Guide

If you have crypto in other wallets or platforms, you can choose to transfer them to the MEXC platform for trading.How to Deposit Crypto to the MEXC PlatformStep 1: Open the MEXC App on your mobile ph

Author: MEXC
How to Deposit Crypto to the MEXC Platform (Website)

How to Deposit Crypto to the MEXC Platform (Website)

If you have crypto in other wallets or platforms, you can choose to transfer them to the MEXC platform for trading.How to Deposit Crypto to the MEXC PlatformStep 1: Open your browser and log in to the

Author: MEXC
MEXC Customer Support in One Click

MEXC Customer Support in One Click

When using MEXC's services, you might encounter different kinds of issues. To help users resolve any problems they might encounter, MEXC has made it easy to get immediate access to online customer ser

Author: MEXC
Sign Up on MEXC
Sign Up & Receive Up to 10,000 USDT Bonus
Kickoff Fest! Win Up to $500K!
Kickoff Fest! Win Up to $500K!Kickoff Fest! Win Up to $500K!
4 rewards! 1st trade bonus & 0-fee limit orders!