PayNearMe Boosts Self-Service Adoption and Payment Completion with New PayXM™ Capabilities

New features recover abandoned payment flows; among payers who receive a re-engagement message, half return and of those, 7% complete a payment, well above the e-commerce average

PayNearMe, a leading fintech transforming the payment experience, announced new capabilities within its PayXM platform designed to keep payers in the self-service channel—or bring them back—so that payments can be completed more efficiently. The new capabilities, Payer Re-Engagement, Dynamic Payment Options and Invite a Payer, extend PayNearMe’s vision of Payment Experience Management by delivering faster, more intuitive payment experiences while helping businesses accelerate payments and reduce the total cost of acceptance.

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Many businesses still rely on costly live agent interactions to help customers complete payments. At the same time, consumers expect to resolve payments on their own. PayXM’s new capabilities close this gap by bringing payers back into the payment flow, guiding them through failures that traditionally result in a payment exception and expensive customer service follow-up. By enabling them to complete payments when they would otherwise stall, these new capabilities are already helping PayNearMe clients lower the operational cost of accepting payments. They include:

• Payer Re-Engagement: Minimizes payment delays and reduces the need for manual outreach by automatically re-engaging payers who abandon the payment flow. By triggering timely, personalized outreach, PayNearMe helps businesses capture payments sooner: when Payer Re-Engagement is enabled, 50% of payers return to the payment flow, and 7% of those complete a payment, well above the 4% e-commerce average.
• Dynamic Payment Options: Maximizes payment completion by intelligently guiding payers to the next best path when a primary payment method fails. By presenting data-driven alternatives in real time, PayNearMe keeps payments within the self-service channel and reduces the need for support calls. When Dynamic Payment Options are triggered, businesses recover an additional 9% of payments, improving completion rates without manual intervention.
• Invite a Payer: Shortens the payment cycle by enabling a self-service way for payers who are unable to complete a payment on their own to securely request help from a trusted third party, such as a friend or family member. By bringing a relatively common, but otherwise untracked behavior into a controlled, trackable environment, Invite a Payer lets businesses gain visibility into who completes the payment and the ability to manage it end-to-end, increasing the likelihood of getting paid without additional operational costs.

These capabilities build on PayNearMe’s long-standing approach to driving self-service adoption and payment completion. Across PayNearMe clients, this has delivered measurable impact, lowering the total cost of acceptance, capturing more payments sooner and improving customer satisfaction. One finance company increased self-service usage from 37% to nearly 75%. Another client now sees more than 55% of transactions completed through self-service.

“When a payer abandons a payment, most businesses lack a proactive way to bring that customer back and help them complete it,” said John Minor, Chief Product Officer at PayNearMe. “These new PayXM capabilities help businesses move away from reactive, support-driven processes and toward intelligent, automated payment experiences that enable customers to resolve payment issues on their own, recovering more payments while materially lowering servicing costs.”

Through these platform innovations, PayNearMe continues to advance Payment Experience Management, helping businesses improve cash flow and profitability by accelerating payments and reducing the total cost of acceptance.

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