全部公告：MEXC 交易所最新动态

<div><h2 class="heading-2 ace-line old-record-id-ZdxQdHI6Po0YrGxjfa7utvQ1sAc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 为什么要进行个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-CCvyd6Nf1ozNO3xHnhAuy3risUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MVdrdJ0x0oAfBcx2NPHupvOWskd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC （Know Your Customer) 即身份认证。通过实名认证后，平台可以了解账户的实际控制人及交易的实际收益人以加强审查，用于预防腐败、反洗钱等目的。</span></div><div class="ace-line ace-line old-record-id-YiMDdH85RoioanxnQPHuIg3Wsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CLv2d6Gjxors7HxozULu6Siisne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多内容欢迎您阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519717">为什么要进行身份认证</a>》。</span></div><div class="ace-line ace-line old-record-id-HeDXdfVqMoVaJExAxVvuc0QAsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RnHmdcxJgobJvpxzkahuCoJBs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 不同认证等级账号权益</strong></span></h2><div class="ace-line ace-line old-record-id-C52ydbA76oiAcrxzS0uuFnI1sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201" /><col width="201" /><col width="201" /><col width="201" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RVA0dD1Xvo7xVTx0F85uiLUqsqd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">认证等级</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FJa2denKuoVkkTxmEyyuszl6sCZ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Okaud0wRPo94y7x1pCXu90thsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Y43NdCOBoobelZxhE4juBOhPsjf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">高级认证</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XafSduhcAouTuexkLaeulgGCsUg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充值</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-HBJudPu4eoYQqZxeZGTuLGPxs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-H9g6di5Qeolw64xIHq2uAM6Tsqd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PwW6d0C2KohvkXxduZruXgKSs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TSXJdowOToBwHhx202duAXAjsfe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币提现</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Ufq0d9TFooCdHOxqoQ8uvMlzswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-VAnTd4cVJoU6PKxUufAuSH1QsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PKz6dtKNyoLcHhxA2LauMh3Fs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-DwOidnGutoGpuOxH0svuRyxns8d"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">法币交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UCUudFoSWoj0p2xb6j1uHFeJsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TfshdqEXcofpn6xae0Kuqi6Sshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BsLLducojoRXIPxi3mOu7Z2dsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">20,000 USD/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-JDUBdyfFQoXvs9xmuWeubmwts6g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">现货/合约交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Lxm1dAwXwo3tYmxziCTublvksOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XF7odMfGXo7mnZxQPQguYLUZsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NMiDd9qPooHXMjxwiHJu0hRyszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PxWFdw82ModDlfxDP4ZuML1ssWg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台活动</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-G24ldtz9ho0lYGxzP6QujtJ7snb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-YRvndMnkaojMR8xQ6awu4dEws5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Z9ZidCMNFoMid6xSxWuuT28KsHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-N8WDdLCcdoMxtixtFA4uSyGYsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DWasdTLbzojAKKxekrAueeTjsKN"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 我可以使用哪些证件完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-APNUdY3QkodaqwxA4juuXT0ssXx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HNhzdElsdowtMGxERaAuw5LOseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC 证件类型：身份证、护照、驾照、居留证等。相关信息提交后，平台会进行认证审核。更多详细内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519719">我可以使用哪些证件完成实名认证</a>》了解。</span></div><div class="ace-line ace-line old-record-id-TKz4d76p5o0MWDxjnROu0PIUszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IIcMdbudCo1KX5xAPxRu3S3JsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 如何完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-YCw5dM8fXov2ZNxuUXMuMag6sWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F5LydkWN1owQwqxup32uCWZLspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在<a href="https://www.mexc.com/zh-MY/user/id-auth">个人身份认证</a>页面，根据页面提示进行操作，完成个人身份认证。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Hzxbd1srfoVOPBxGsqrumNA0snb"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-NIzddEGjkoIEigx2KFCuZUHhs3d"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-E15AdD32EoSKPhxptl1uRievsQ4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IpJXdYcpco09IpxvoOJupLoustb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 如何查看个人身份认证结果</strong></span></h2><div class="ace-line ace-line old-record-id-KBTNdEDuWoL5laxURDhuyzgZsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mn4gddu7AoqFVExpWclu7vP4s9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您的个人身份认证提交后，MEXC 将会通过电子邮件发送个人身份认证结果。您可以通过注册 MEXC 账户的电子邮箱中查看审核未通过的原因。</span></div><div class="ace-line ace-line old-record-id-H5D6dssQUoU3fLxO45uu7ZwTsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PEqldpIfuopA7jxES9IuuleesUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250825165446043q4saajfBVdQVaL.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JRYjdie1gozWVLxGkOXukC2psCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LpKPdNxTqoUx3NxPDQhuUI2qs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">或者您也可以直接访问<a href="https://www.mexc.com/zh-MY/user/id-auth">身份认证</a>页面，查看个人身份认证结果。</span></div><div class="ace-line ace-line old-record-id-IEivdvrIGokWWSxgn7BuxlI3sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UDEQdf6wromRiDxomgCuRgqysad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251654472225IpIQTrzSTALKb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JLkZdnuH2oC71uxI2bvupAVNsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XatmdGwLzoTRAzxeGRYu3gE6s8e"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 身份认证常见失败常见原因和解决方法</strong></span></h2><div class="ace-line ace-line old-record-id-Mhf2dmYkuoGrepxYM7VuDq5vsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="205" /><col width="245" /><col width="270" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Vqu6doAsqo1HZax8T9JuKsKss3f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">序号</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-WK1ud4iq6owMlQx61TpuKVRwszb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见失败原因</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-S4gadzU3MoY4s2xy3IEug5sAsig"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">可能的原因 / 描述</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UQu7d4tCHoOQIKx8FCEutoHpskc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方案</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FxrjdWQ6WoAouuxHRw3u5m2Xsjc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-CLLIdYaa0ouwiGxjJjtu6OBsshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YLtkd8DcNoveycx234ou0lV0sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息无效或不完整，请确保您的全名或人像照片等信息清晰可见，或提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-C6IEd0jOwoeTAWxhAI8utwzwsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片模糊或部分信息无法识别，导致系统无法验证。证件属于 MEXC 平台不支持类型。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VLjxdIATgoI498xBTrRus9x1sFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保证件照片清晰可见，尤其是姓名和人像等关键信息，或重新拍摄上传其他有效证件。</span></div><div class="ace-line ace-line old-record-id-Hm3adCfJboTRgnxmuoQuC4uwsBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 仅支持以下证件类型：<strong>身份证、护照、驾照、居留证。</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-LpFwdYFfJovOwIxVwveu5tEYs2b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-NEgudVTXBoQa6cxfp6HuOIQes9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-OvXDdVnq5oL1FRxH6JFuUeP5sDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">此证件可认证的账号数量已达上限，请更换其他证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-QjFtdJ6rJoyASYxjzx4uSablsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该证件已用于多个账户，超过平台允许的账号绑定数量。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Xowud0ZqBoM286xheKaunu0qsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交未绑定过其他账户的新证件，或使用其他类型的有效证件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BTlzdL535oqqL9xmaMXuWvxHshh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YjhYdn66toub12xQoj7uDI7asMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件过期，请提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Zd6RdHRraoVobAxqmZuuYPcGsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交的证件已过有效期，不再被系统视为有效。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-BSsIdPN9Rol2dQx3KOBun212sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请上传一份在有效期内的证件，确保系统能通过认证。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SdZCdbRHXocOgWxlDP0ueTpCs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-FG7VdSWpmo6xFbxyi5UuaB6As0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">不支持拍摄屏幕/复印件，请提交证件原件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Am1vd99yzo1IFcx5olCu5yM4skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">上传的证件为屏幕截图或复印件，而非证件原件的清晰照片。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H7N5dwdeZo799ax2asMuMonssuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保上传的是证件原件的清晰照片，不支持屏幕截图或复印件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XuFKd1kmNo4kSPxhKNluukj8s2f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RGw0dlp5Gox6dxxUOVeupfUks3P"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息显示不完整。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Amb6dn405oOLZExRa4OucixisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片中关键信息（如姓名、证件号码）未全部显示，系统无法完整识别。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-EMr7dcqjNodp8pxvujyuatBjscG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请重新拍摄并上传完整的证件照片，确保所有必要信息均可见。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NomodDBYyoGYaRxrjg7uEC6Nshj"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-ZE1Gd6EmToaPayxdftwu4NVAsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级身份认证与高级身份认证信息不一致。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-LHMpdyFTDox19jxNQXuudVyUsYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级和高级认证中的信息不符，导致系统验证失败。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-I5XBd92GAoGslRxLguJuzdi5sUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">核对并确保初级和高级认证中的信息一致。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YYuwdWLWhoHwD4xa81Kur4jksNw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NZKqdEM48oQlJCxxzP8ukfatsse"><strong style="font-family:'arial' , 'helvetica' , sans-serif">7. 为什么身份认证时无法上传照片</strong></h2><div class="ace-line ace-line old-record-id-ZLuRdoXqvonn4TxFfqvusOtLsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I1vSd37tmo1OiNxWVAMu3wRBsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在提交身份认证时出现无法上传照片或者是提示错误信息的情况，您可以参照以下几点进行核实：</span></div><div class="ace-line ace-line old-record-id-ZfVDd5KqMoKx9SxkngAuWqbasGh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AkwydCoufoYm3xx02dkuPgsJsYb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）图片格式必须为：JPG、JPEG、PNG。</span></div><div class="ace-line ace-line old-record-id-Dopsd3MIyosl93xEgPJuakR4slg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）图片内存大小必须小于 5 MB。</span></div><div class="ace-line ace-line old-record-id-IqhCd9yq6oqUM9xbSaDuUWQLsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）有效证件必须是您本人的身份证、护照、驾照或居留证原件。 </span></div><div class="ace-line ace-line old-record-id-Zd9XdpaoooHgtyxBJXDuTM9JsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）您的有效证件必须是非限制交易国家的公民证件。详情您可以参考 MEXC <a href="https://www.mexc.com/zh-MY/terms">用户协议</a>。</span></div><div class="ace-line ace-line old-record-id-AqDDdUTOuo4tg7xVZFEuARH7sAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DTCzdBHxBoC524xJuMouPHBfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）如果您提交的申请信息均符合以上几点要求，但依旧无法完成实名认证，可能是由于网络连接出现了暂时的问题，建议您按照以下方法重新提交实名认证申请。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UFJ1dF3ohoITXgxt2d0uS3VOskd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">稍等一段时间后再重新提交申请。</span></div></li><li class="ace-line ace-line old-record-id-LgtEdKxEeoUA77xElWnuO5cSsjg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">清理浏览器及终端缓存。</span></div></li><li class="ace-line ace-line old-record-id-SBgsdf97ZoaEHWxamaQu2drFsUg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用 Web/App 端提交申请。</span></div></li><li class="ace-line ace-line old-record-id-Ytm5dg9WdoFrrexcUCUuRL6IsVf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用其他浏览器提交申请。</span></div></li><li class="ace-line ace-line old-record-id-JBdBdRfwRourARx54XRu3S3VsDc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更新 MEXC App 至最新版本。</span></div></li></ul><div class="ace-line ace-line old-record-id-And6dd3e4oTm8bxOEubulqwbsKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TAmldvByfoO4XTxjX5fuorL1sMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在经过排查后，仍无法解决当前遇到的问题，请您将身份认证申请界面错误提示的截图提供给我们的在线客服进行核实。我们将及时处理并优化相关问题，以便更好地为您提供优质的服务。感谢您的配合和支持！</span></div><div class="ace-line ace-line old-record-id-XsErd88wfohMycxlf0KuRPVosHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BmR3dswEdodbgSxuexbuPs02sIe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. 如何重新提交个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-GELcdD7k5oNNQBxXLuzuDAJ2sNg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QVV6dHxiAoOF3Lx94bIuVSPZsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据认证结果的反馈，请您再次准备相关证明文件。准备完成后选择在网页端或者 App 再次发起认证即可。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KjiedruA0o1b9vxuXT4uTw1zs5c"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-OMoodQx1VoF1A9xoq9SuWqrlsyd"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-NESodm0yxoxftcxU9JzuLGgys3b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VEd1dYJ22oPd16xFREKuryUxsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您尝试了以上解决方案后仍然无法通过个人身份认证，请您联系平台在线客服或<a href="https://www.mexc.com/zh-MY/support/requests">提交工单</a>获取进一步帮助。MEXC 客服团队会为您提供更详细的指导。</span></div><div class="ace-line ace-line old-record-id-COMtdEhd3o4gZXxBa3muFsams8b"><br /></div></div>

<div><div class="ace-line ace-line old-record-id-CmJgdqsUOoYoD7xoQHFu1O60sVt"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FhUXddLTMos5FpxEhVHuzu6qsSf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何下载安卓版 MEXC App</strong></span></h2><div style="text-align:left" class="ace-line ace-line old-record-id-LE53d7sWLozEw3xZ14qufOwos0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-EDaxd3runoeMgBxjNqguIT72saf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 通过官网扫码下载 MEXC App</span></h3><div class="ace-line ace-line old-record-id-MNajdk9CnoNDChxNfa0ui2EksFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WMj1dPxeaorwkCxng5Muyd7Xswh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">搜索并登录 <a href="https://www.mexc.com/zh-MY/">MEXC 官网</a>后，将鼠标移动到官网页面右上角，将出现【扫码下载 App】图标，用手机扫描出现的二维码，按照步骤进行下载安装。</span></div><div class="ace-line ace-line old-record-id-SclEdGlX6oHa1Fxa6UFuMynisKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-PaKSdgso7oEuCtxijkouDQipsSh" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110504558jcBQVqB0nB09ys.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-F7QvdkvswofSWzxOlAAuHzHgsah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TngfdhLnooKKeXxjAlNuPOoksXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您未能扫码成功，您可以点击二维码下方的【更多下载选项】，跳转至下载页面，选择安卓 MEXC App 安装包进行下载并安装。</span></div><div class="ace-line ace-line old-record-id-BfBRd1wEmorDqOxB80JujAFFsDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-I8YwdpMkKoSVn1xqCQEu9GJNs8b" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110505841kdl6w318LSb1uI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-MNEedkJuNo29APxB7y3uD5u1s7f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LSKnd38jSoBYRTxhoHquxZCfszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">安卓端在安装过程中，可能会有风险拦截的窗口弹出。如果您确认是经 MEXC 官方网站或者咨询客服后获取的官方下载链接，当出现拦截弹窗时，点击【仍要安装】。</span></div><div class="ace-line ace-line old-record-id-P6QsdidMsoKtofxb30HuyFRPsbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-HFCTdoGhsoIVCJx5kRRuyw4OsEh" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110503663fhAmQX3gmpPVWF.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-FSpNdzAMWoWGNpxb1YMudL5fsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-MHojd1IjyorznXxiuUYu2kMWsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 在谷歌商店搜索下载 MEXC App</span></h3><div class="ace-line ace-line old-record-id-GPO5dZ2FLouMzuxA1VsulwnHsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DhyodDSRDoPyG6x4qB6utxtFsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开手机上的谷歌商店，并在搜索栏中搜索并找到 MEXC App，点击【安装】。安装完成后，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-QBRKdMAyxoceovxGJZOuV008sqe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-BLU5dZEx9oouerxOHvAuIKOgs9f" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110505234SjAsjUQW8nVub0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-EsagdGSEooW4MhxZBqHuiwxVsIr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Geiidmiuro131NxSS7Qu68TJsxf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何下载 iOS 版 MEXC App</strong></span></h2><div class="ace-line ace-line old-record-id-J0I6dnmQ4oh8ZXxtgSWuIIbpsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-RajudVVA3oQ8uGx0VxvuUcKcsod"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 在苹果应用商店搜索下载</span></h3><div class="ace-line ace-line old-record-id-Wnr1dWPwwoW1FVx8EUauGuJys4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NDZGd1g97oQLQzxH3COuGiQtsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开手机上的苹果 App Store，在搜索栏中搜索并找到 MEXC App，点击【安装】。安装完成后，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-BGi2doJM0o7Nh4xqqEpucsgGsxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-QNFSd9lVRo3gGaxmhQNuB5Ljs0f" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110504267p0aNg6mNaOiApT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px" /></div><div class="ace-line ace-line old-record-id-J3W3djS7FobbYgxmD5UuQO6Qsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NJMSdjyb1ob7YVxqZmBuBSylsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您所在的地区不支持 App 下载，那么无法搜索出相应结果，建议您更换其他国家 Apple ID 进行尝试。</span></div><div class="ace-line ace-line old-record-id-EqFRdKy4FohBJexEg4vuTFf3sBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rtc4dqjI3oC0d3xwfYwu38f5sCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以使用 MEXC 网页版本，您可以在电脑浏览器或手机上进行访问，官网地址如下：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QRWDdltGgoi7U5xJjvtu9FsksMd"><div><a href="https://www.mexc.com/" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.com</a></div></li><li class="ace-line ace-line old-record-id-Dyh7d42SsoMjLFxmnoFuSaC3sEh"><div><a href="https://www.mexc.co/" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.co</a> </div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-WsbHd0op5oUVZXxk7eBuKdtBsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-MAu3doBmEoq1PBxByzyud702sdr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您在下载过程中遇到问题，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791523349">MEXC App 下载常见问题</a>》内容进行解决。如果您的问题未能得到解决，您还可以直接联系在线客服为您解答。</span></div><div class="ace-line ace-line old-record-id-PdFpdR4FFoRc3LxMy2ku7ikTsOe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F5Z6d3lRYo2oqrxo2PXu6j9zs2A"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以阅读《<a href="https://www.mexc.com/zh-MY/learn/article/17827791509543">如何注册 MEXC 账户</a>》指南，轻松开启您的交易之路。</span></div><div class="ace-line ace-line old-record-id-BM8pdDgVRoTuoBxKaAOuTnXcsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PSnKdQhfAouSLHxMfZCuVSt2snc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

<div><div class="ace-line ace-line old-record-id-GfkGd0EJroJVU8x3ykKu0b39s8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PQQwdnI2koLwm7xCzRNunH6ts0c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. MEXC 有官方 App 吗？</strong></span></h2><div class="ace-line ace-line old-record-id-HBsGdwUz0oco0rxSxbFuaWb0sG2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XB49dNmSvorAkdx6fYFuY3rVsVf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">有的，MEXC 提供了适用于 iOS 和 Android 系统的官方移动应用程序，您可以通过以下官方链接下载 App：<a href="https://www.mexc.com/zh-MY/download">https://www.mexc.com/zh-MY/download</a>， 或者可以通过 Apple App Store、Google Play 商店下载。</span></div><div class="ace-line ace-line old-record-id-Q6QGdUHqDoIeLJxhTpNuCOPlsQp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHeudj0iPozOh7xvHe7uEnLhsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您仅通过上述官方渠道下载 MEXC App，以避免遭遇恶意软件或诈骗等潜在风险。为了确保你下载的是官方版本，建议您：</span></div><div class="ace-line ace-line old-record-id-LvwCdeo3koDUYWxlPMeuHKBTsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-L5kCdlQJEo75TIxWLpfuluDHslh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>通过官方渠道下载</strong>：始终从 MEXC 官网或官方应用商店下载 MEXC App，避免使用第三方渠道。</span></div><div class="ace-line ace-line old-record-id-JOL5dJWkxo8100xptD7uVAGtsAk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>查看开发者信息</strong>：在应用商店中确认开发者是否为“MEXC Fintech, Inc.”，避免下载未经授权的应用程序。</span></div><div class="ace-line ace-line old-record-id-BzVYdYw44oiS62xTpM3uFBT9sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-D9b2dZW2Boxbv9xOi0xuMyuxsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC App 无法在手机应用商店找到怎么办？</strong></span></h2><div class="ace-line ace-line old-record-id-CT2PdcfLToa8t0xjuWbuI2EHsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SkwTdyjr3oeZwwxMk5ouPsJKsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 使用网页版本</span></h3><div class="ace-line ace-line old-record-id-DfjsdOxK3oQb3ExeQ6Nu8QPisgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HlGddsUIloJEzHxkUV7uve1HsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您无法下载 App，或者也不想使用 App ，您也可以直接使用 MEXC 网页版进行交易。该网页版本适用于手机和电脑浏览器。</span></div><div class="ace-line ace-line old-record-id-VkRedd1o4o1KETxWaCGuiR9fs6Q"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> 官方网站：<a href="https://www.mexc.com">https://www.mexc.com</a></span></div><div class="ace-line ace-line old-record-id-QyuZdZerPozL9NxyubduKHYCsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-X7zNdsJcLoqdWLxSYXHurDtlsud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 iOS 下载</span></h3><div class="ace-line ace-line old-record-id-CRi1dewvQo88Zgxhve9uxM6Sslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OlZ0daWjBoQJp5x6g3wulfNks0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.1 如果您在 App Store 无法搜索到 MEXC App，<a href="https://www.mexc.com/zh-MY/announcements/article/17827791523635">说明您所在区域暂不支持下载</a>。建议您：</span></div><div class="ace-line ace-line old-record-id-YIH6dV7jeo491Bx302au5hdDsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7y8dhtbAoC8llxmq3Au4ng2sSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">可以<a href="https://support.apple.com/zh-cn/118283">切换至其他地区的 Apple ID</a> 进行尝试，阅读《<a href="https://www.mexc.com/zh-MY/learn/article/17827791523629">如何下载 MEXC App</a>》，按照教程中的步骤进行下载。</span></div><div class="ace-line ace-line old-record-id-BoHgdyGXdoh62sx1zR5uKUUBsV2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DmeNd8Sx3o2UmpxJfNyu5NmXsCb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.2 需要 iOS 12 或更高的系统版本</strong></div><div class="ace-line ace-line old-record-id-NLp1dQmOTo4xzjxfGhuu9LPOsA3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-QLHOdyDBAodXaqxXoT4ujqxasbc" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061941237224qkR4wJWXd3hvx.png" style="max-width:100%;width:400px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-N9YmdL9tOommaXxA2ytuIYYCsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Cw1edLrcKox291xNjn1uX6UHsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您跳转到 App Store 看到提示“此应用软件需要 iOS 12.0 或更高版本”，这意味著您需要尝试升级您的手机系统。升级系统教程请参考：<a href="https://support.apple.com/zh-tw/118575">https://support.apple.com/zh-tw/118575</a></span></div><div class="ace-line ace-line old-record-id-KpSIduy6BoEuUFx4DupuC0tSsub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NrgSdJ9IDoxaaBxZjA1uRfjHs5U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您正在使用的是 iPhone 5 或更早发售的苹果手机：</span></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-NdH0dBBA8oxfuBxcsyEuMIlwsbe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您有安卓手机，可以尝试使用安卓端 MEXC App。</span></div></li><li class="ace-line ace-line old-record-id-UnBfdnm2MoMDMhxaEIRutFMisRh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您没有安卓手机，可以尝试使 MEXC 网页版本 <a href="https://www.mexc.com/zh-TW">https://www.mexc.com/zh-TW</a></span></div></li></ul><div class="ace-line ace-line old-record-id-GtnhdSO0PoZBfLxSnzduloHRs4g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-TWktd8CArowNeKxOgcnuBaylsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 安卓下载</span></h3><div class="ace-line ace-line old-record-id-Rc4xdG2kHoG7UCxQNvouvMDvsE1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Bh0WduuS7oWtKIxEDjcuGvjSsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.1 如果您是安卓设备用户，无法通过 Google Play 下载应用程序，请访问 <a href="https://www.mexc.com/zh-MY/download">https://www.mexc.com/zh-MY/download</a> 获取 <strong>Android 安装教学</strong>指南。</span></div><div class="ace-line ace-line old-record-id-JEUAdNVxhoDZCBxKvK2utskksbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XFNWdjhdzolxHoxRxMSuZSCWsYb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194157430siSUkSGDGD2ckQ.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-E0bId7nMZoefRuxDLFRuwWqbsLc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S1SBdrBDioNFSBxiD06uuQdGsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.2 Google Play 商店故障</span></div><div class="ace-line ace-line old-record-id-Y9FrdgN0foq1xcxgsaHuaNQ8ssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RygddDoXGo6pQ2xA34euMCsYs7W"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您所在地区暂不支持下载MEXC App，您可以重新注册一个新的谷歌账号或切换您的账号归属地。切换谷歌账号归属地教程：<a href="https://support.google.com/googleplay/answer/7431675">https://support.google.com/googleplay/answer/7431675</a> </span></div><div class="ace-line ace-line old-record-id-VDGydVtepoQVtEx0eVpuW75Osfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FVpadlsZUonK7jxPKM5uYjdesvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在跳转到 Google Play 商店时遇到其他问题，请阅读教程：<a href="https://support.google.com/googleplay/answer/14122894">https://support.google.com/googleplay/answer/14122894</a></span></div><div class="ace-line ace-line old-record-id-Z2ubduMNioQ9yCxvREUubFMXsOd"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DJ9LdpQ0Lodoz0xmrpXuFtl5sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.3 未知来源安装提示</span></div><div class="ace-line ace-line old-record-id-X3t7dKBcNo0CA8xDSy7uUaPwsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZyQEdiKlMoKpiWxVY32uLgWqsIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出于安全考虑，安卓手机出厂时默认会关闭"从未知来源安装"的功能。以三星手机为例，您需要进入设置，搜索“从未知来源安装”，然后打开此选项（不同品牌手机选项会有差异）。参考教程：<a href="https://www.samsung.com/us/support/troubleshoot/TSG10001913">https://www.samsung.com/us/support/troubleshoot/TSG10001913</a> 。</span></div><div class="ace-line ace-line old-record-id-QxRzdlXlvo2vYMxdsbrujJ69sEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MvYrdETqAobHC7xEX6ruHdXEsVe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194218000uS8mULx7sF0OoE.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-MiVedA5A5oaKaQxhfnTup3fXshN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U5amdP4tjom4qtxk8OLuHDk1sLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.4 安装 MEXC Apk 安装包时会提示存在风险</span></div><div class="ace-line ace-line old-record-id-F1medU1HHoW7coxjOMfuPH5ds4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UCUPdLMnroShsbxt7vYuYL28srg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">这是正常现象，请务必通过 MEXC 官网下载安装包：<a href="https://www.mexc.com/zh-TW/download">https://www.mexc.com/zh-TW/download</a> 。 </span></div><div class="ace-line ace-line old-record-id-ITIcdfROlo4sevxLyleuvSz3srb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W096dgNPpot2i2x0oIAuBD2csBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.5 安卓用户手机桌面同时出现两个 MEXC App </span></div><div class="ace-line ace-line old-record-id-GERuduyxeoWUD8xo76au2ByOsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZeYCdJ8mgo6GfGxCNCkuGXvesPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于 MEXC 的谷歌安装包和官网安装包使用了不同的包名，使得两个渠道的安装包不能相互覆盖安装，使得一些用户的安卓手机桌面同时出现两个 MEXC App，如下图所示：</span></div><div class="ace-line ace-line old-record-id-XvajdYp7eo9zIrxOissuvX0isZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XoaGduxdromwDMxlQBUuciKbshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061942561604oAdOwThanDvRw.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-A2fLdk0gGoe088xDgl2ut0lfsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IjPVd0lFOouaVfxj0NquYi8ysMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了解决这一问题，MEXC 准备创建新的官网安装包，将官网安装包和谷歌安装包的名称进行统一，从而解决安卓用户手机桌面同时出现两个 MEXC App 的问题。</span></div><div class="ace-line ace-line old-record-id-CsE5dPQO7o34TjxmhTau5WNMs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-KtECdGyyEo3FlCxeKs4uxmL6s5f"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061943176545nu5ypUOzsybi2.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-FypSdAqt0oAakLxQXT6uQrwosjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-O7modggEco1v1MxCUqkuLfGHsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您碰到这一问题，请您分别打开桌面上的两个 MEXC App，选择个人头像，点击【设置】，向下滑动页面至底部看到【关于我们】，查看如下图所示的版本号。您可以将版本号更高的 MEXC App 进行保留，将版本号低的卸载删除。</span></div><div class="ace-line ace-line old-record-id-Aimcd5ICnoPBxexSia4uD47dsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OHFHdh6ePoX01CxFSthufZefsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：保留下来的 MEXC App 是全新安装的，处于未登陆状态。</span></div><div class="ace-line ace-line old-record-id-Rkg8dyRtcoc7NqxljJCuCDe4sPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OctsddZk7oOqpHxvggdunGyDs9b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194335931fO9gNWc0jshpKe.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-J9HFdwKISoatAcxxJ7muEDD9sM7"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S8bSdh8V6oYqvcxYjTyuoFcVsah"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. MEXC App 无法正常安装或下载中断是什么情况？</strong></span></h2><div class="ace-line ace-line old-record-id-MrnCdy5Zho9PnAxjqFwuOcmUsic"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GmfgdFI0SoypW0xPUjVuMeKmsCU"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的 MEXC App 无法正常安装，或者下载总是中断或失败，可能是由以下情况导致：</span></div><div class="ace-line ace-line old-record-id-Ud78d2jmZo7bGgx4Hhyuy8ipsNk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IEpIdtAjHon6QoxIoOjuyAhfsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>网络问题</strong>：请检查您的网络连接，确保设备已连接到稳定的 Wi-Fi 或移动数据网络。</span></div><div class="ace-line ace-line old-record-id-FFRCdRR9yoaebxx98WkujxFJs9c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>存储空间不足</strong>：如果您的设备存储空间不足，请删除一些不必要的文件或应用，以腾出足够的存储空间后再尝试安装。</span></div><div class="ace-line ace-line old-record-id-I28fdi9hBoxt4Cxwgs1u83dHsSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>设备兼容性问题</strong>：确保您的移动设备操作系统满足 MEXC App 的最低要求。对于 iOS 设备，确保系统版本与 App 要求匹配。</span></div><div class="ace-line ace-line old-record-id-VDFTdbcpzo0gXmxH53cuRYuSsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DRugddXf0o8HVrxYHRXu8yJ2sHb"><strong style="font-family:'arial' , 'helvetica' , sans-serif">4. MEXC App 安装后无法正常打开或启动怎么办？</strong></h2><div class="ace-line ace-line old-record-id-H1P1dsQtEouwbNx5WvFuN7UqsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HV3xdF0ioolBMVxTsJ5uhIpLs0c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以进行以下尝试来解决：</span></div><div class="ace-line ace-line old-record-id-Ohz3dLcaOoWDhwxUZi3uy2P9sag"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OoW0d08Mxot4VLxLHhxujMm8sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>重启设备</strong>：尝试重新启动您的设备，看看是否可以解决 MEXC App 的启动问题。</span></div><div class="ace-line ace-line old-record-id-KpTTdTVxIopxawxObj2uYLtksAd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>更新系统版本</strong>：确保您的设备系统更新到最新版本，这有助于兼容最新版本的 MEXC App。</span></div><div class="ace-line ace-line old-record-id-ICJDdJtpvoLsuex9h2PusMzHssA"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>清理缓存与数据</strong>：有时缓存问题会影响应用启动，您可以尝试清理缓存或卸载后重新安装 MEXC App。</span></div><div class="ace-line ace-line old-record-id-WI3ldBTV2oP7ZPxbSIKugEB9sbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UkWsdnVa0oUxU4xlzj2ufeR8s8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在下载、安装和使用过程中遇到任何问题，欢迎联系 MEXC 客服或加入我们的官方社区获取帮助：</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-LXmhdJ36XoLtLdx2TAsusIWDsib"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在线客服支持</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Q3MVdqCuhoA5ObxJjxfuNqSWsgc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">官方 Telegram 频道：<a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CDUXd7ZoQoZ2RJxHbRiufUUDsFh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">邮箱支持：support@support.mexc.com</span></div></li></ul></div><p><br /></p>

#充提

<div><div><span style="font-size:16px">用户在 MEXC 平台，可自行验证个人账户是否包含在上一次储备金证明审计报告中。您可以通过以下两种方式进行验证，检查自己的有效性。</span></div><div><br /></div><h2><strong style="font-weight:bolder">1. 使用 MEXC 平台验证工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 平台支持用户自行验证。</span></div><div><br /></div><div><span style="font-size:16px">打开并登录 MEXC 官网，在首页右上角【资产】中点击进入【</span><a target="_blank" href="https://www.mexc.com/assets/overview" rel="noopener noreferrer"><span style="font-size:16px">总览</span></a><span style="font-size:16px">】页面。点击总览页面中的【账户】您可以看到【储备金证明】。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163746300HrIBwWwpTSCNWH.png" width="1280" height="632" /></figure><div><br /></div><div><span style="font-size:16px">点击【准备金证明】后进入【</span><a target="_blank" href="https://www.mexc.com/assets/merkle" rel="noopener noreferrer"><span style="font-size:16px">我的储备金证明页面</span></a><span style="font-size:16px">】，点击【详情】弹出对应的弹窗，点击【立即验证】根据页面提示完成个人储备金证明验证。</span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251111163750879TmakfEkybJ797r.png" width="1280" height="636" /></figure><div><br /></div><h2><strong style="font-weight:bolder">2. 使用自验证工具</strong></h2><div><br /></div><div><span style="font-size:16px">MEXC 的默克尔树生成源代码和验证代码均已在 </span><a target="_blank" href="https://github.com/mexcmerkle/mexc-merkle-proof-of-reserves" rel="noopener noreferrer"><span style="font-size:16px">GitHub</span></a><span style="font-size:16px"> 上公开提供，可帮助熟悉编程的用户自行验证。默克尔树验</span></div><div><span style="font-size:16px">证涉及大量用户计算，通常使用大数据和 Java 实现。</span></div><div><br /></div><div><span style="font-size:16px">注：开源 Java 代码是指代码面向用户公开提供，未隐瞒任何回信息。MEXC 已面向专业用户提供开源代码。</span></div><div><br /></div></div>

#充提

<div><div class="ace-line ace-line old-record-id-CqEzd9oAsoT5AUxzlHJu5NnFscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在加密货币领域，储备金证明（Proof of Reserves，PoR）是一种透明性机制，用于证明一个加密货币交易所或托管机构拥有足够的储备资产来支持其用户的存款。这种机制旨在解决信任问题，确保用户存放在平台上的资产是安全的，并且平台不会滥用用户资金或从事其他不透明的行为。</span></div><div class="ace-line ace-line old-record-id-N4oPdYaKZoqv6kxShwFuErP3sDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Qa0Ud8lUyoqrkVx6gtlunC8osMc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 储备金证明的优点</strong></span></h2><div class="ace-line ace-line old-record-id-DwVNdLe0jobdugxTz7uuQf14srf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cDdS2CZokrWSxq1BoumNwksfp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>增强信任：</strong>用户不需要完全依赖平台的声明，而可以通过加密手段自行验证平台的资产状况。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Wb76dCZAfobyeIxrLjjuXyptsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>防止资金挪用：</strong>储备金证明确保平台无法挪用用户资金进行不当操作，比如高风险投资。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Hdqtd289ro9B7JxJNSbuu22Isje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提升透明度：</strong>通过公开链上资产，储备金证明提高了平台的透明度，增强了公众信心。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-DA37dM7hooryluxcCOAuMelKssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>隐私保护：</strong>默克尔树的使用允许用户验证自己的资产是否被计算在内，同时保护其他用户的数据隐私。</span></div><div class="ace-line ace-line old-record-id-UK7Bdd6lOoq3k4xwP2CuEEl7sws"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IfEJdIS0GoFAM0xVEyju8yb5sWh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 储备金证明的工作原理</strong></span></h2><div class="ace-line ace-line old-record-id-ZNqbdZmupoFjlRxrVBtuJHEhsbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-LK85dqJTZoC3mgx6M4vuMWMNsbg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 默克尔树验证</span></h3><div class="ace-line ace-line old-record-id-WBsuduJdFoUdQXxGfCfupaOjsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DuxZdWcq5on99WxxhVGucCF2sYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">默克尔树（Merkle Tree）是一种加密数据结构，能够在高效验证大量数据的同时保护用户隐私。用户可以通过自己的哈希值验证自己是否包含在默克尔树中，同时不泄露其他用户的隐私。</span></div><div class="ace-line ace-line old-record-id-KbqjdGWG4oXtA5xBXyKuOSuSsbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FcPGdoPv6ocLHhxWQ0ruiJK8sRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>注：</strong>默克尔树是由节点组成的二叉树，其中每个叶节点代表一段数据，每个非叶（内部）节点代表其子节点的加密哈希。这些哈希值是使用哈希函数计算的，该函数确保数据中的任何更改都会导致不同的哈希值。此属性对于检测数据集中的篡改或不一致至关重要。</span></div><div class="ace-line ace-line old-record-id-PjWTdGKR8ovKXGxjOxguCpaFsCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SY2QdQFhkoSgjox4vZvuBSRQsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 公布托管资产</span></h3><div class="ace-line ace-line old-record-id-UGSpd5rVuomtskxOvzMu9meosbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QavidF0Joov6o4xH7P5uxJbLsyb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要公开托管在区块链上的地址，展示其总持有资产量。用户可以通过区块链浏览器检查这些地址中是否包含足够的资金。</span></div><div class="ace-line ace-line old-record-id-DMawdiLfkoDssXxCDt9u1Lccsyc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CWTldtHj5o7KyDxNF7yunChlseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">早在 2023 年 2 月，MEXC 就已经<a href="https://www.mexc.com/announcements/article/15832975979801">正式上线了储备金证明</a>，并对外公布了 MEXC 的公开钱包地址，用户可以随时对钱包资产进行验证。</span></div><div class="ace-line ace-line old-record-id-BKEKdBAx6omCmcxAKrhu7CHdslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MfcqdSHHhoO6h7x1hXmuDNN4sDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 验证储备大于负债</span></h3><div class="ace-line ace-line old-record-id-BcVtd6kSVolwC6xfYZruvWDmsj8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EebTdWOH8ooFG5xc89Mu4I2aslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台需要证明其公开的资产数量（储备）大于用户存款的总量（负债）。通常由第三方审计机构或开源工具来验证资产和负债之间的关系。</span></div><div class="ace-line ace-line old-record-id-Kw7yds2xpoElk5x8gF7u39rWsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rd7qdsryRorE58xAuJ1uzOI8s9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 为平台中所有用户的资产提供 1:1 的储备金，您的资产在 MEXC 可以得到很好的保障。与此同时，USDT、USDC、BTC、ETH 四种加密货币钱包纳入审计，并提供链信息查询。</span></div><div class="ace-line ace-line old-record-id-QIeJdpeGNozv6Dx21lluLLqVsNc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ISeOdOKdno0Dk1x7cPLuxgHhs6e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250813120244095JvUyXv5glMYUcB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JIe1deBo3opzCixUw6JugE8bsth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-TQpLdrNUAomGfOxTEQdux4MpsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 储备金证明的局限性与待改进之处</strong></span></h2><div class="ace-line ace-line old-record-id-BD8MdgMoPoJkqWxbnTKumGzqsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JJfXd10gco4oohxS2B0uFCD9sYc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>仅关注链上资产</strong>：储备金证明通常只验证链上的加密资产，而无法验证平台是否存在链下资产负债（如法币存款或贷款）。</span></div><div class="ace-line ace-line old-record-id-BrkId0Buaojttpx2L1MuGTwesrg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>无法证明负债的准确性</strong>：如果平台伪造用户负债数据，储备金证明无法单独验证负债的真实性。</span></div><div class="ace-line ace-line old-record-id-FUZRd7DoSoDFaBxRkzHuHA2Nsgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>依赖外部审计</strong>：用户可能需要依赖可信的第三方来确保储备金证明过程的完整性。</span></div><div class="ace-line ace-line old-record-id-Sex3dY9S8oLOTVxV16Tuy4b5sMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>动态性问题</strong>：储备金证明通常是一个静态快照，可能无法实时反映平台的资产负债情况。</span></div><div class="ace-line ace-line old-record-id-F01Yd0o0WoCsubxTiyyujJIIsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W9b5dFK6HovnEnxIdxXuIOSesdf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">储备金证明在加密货币行业中是提高透明度和用户信任的重要工具。尽管它不是一个完美的解决方案，但结合链上数据、审计工具和用户验证，它能够在一定程度上减少平台挪用资金或欺诈的风险，推动行业向更透明和安全的方向发展。</span></div><div class="ace-line ace-line old-record-id-ITNSdnmgqoD6vIxGgJruDYt2sMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VBeNdxzudo3wCpxApKsu7ezLsj6"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">守护用户资产是 MEXC 的核心使命，MEXC 通过实时监控资产风险，为您的资金安全保驾护航。如果是由于平台原因导致损失，MEXC 将快速全额赔付。MEXC 通过以下三大举措，全力保障您的资产安全：</span></div><div class="ace-line ace-line old-record-id-GNHFd27VkoB7Q8xDCP6u0OuSswd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）储备金率超 100%</strong>：资产安全透明，无需担心挤兑风险。</span></div><div class="ace-line ace-line old-record-id-HgvKd8fjqoiX1jxlXWVuJQgmsKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）资产安全存储</strong>：采用冷存储与热钱包相结合的策略，确保您的资产安全存储。</span></div><div class="ace-line ace-line old-record-id-UoaKdZKlGoVIUHxmi86uLhsMsS7"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）</strong><strong><a href="https://www.mexc.com/zh-MY/learn/article/17827791511087">合约保险基金</a></strong>：补偿超过保证金的亏损，让您放心交易。</span></div><div class="ace-line ace-line old-record-id-WjuNdd79EoeM9lxfsbZucYXvsIb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

#充提

<div><div class="ace-line ace-line old-record-id-UXd1drMMQoqC4IxoOk6upVRZs1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币手续费指的是每笔数字资产提现时需要支付的固定费用，用于支付将加密货币提取到 MEXC 账户以外的区块转账费。</span></div><div class="ace-line ace-line old-record-id-TrBGdB4ufoSx4ZxatOwuxcg0sgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KCdMdDkJzosoIAxzscCuRxEIsud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提币手续费由相应主网决定，如遇网络拥堵等情况主网可能会调整手续费。您可以在提币时查看到实时费率，以提币页面显示为准。如果您对提币手续费有疑问，可以联系在线客服进行咨询。</span></div><div class="ace-line ace-line old-record-id-Fci2dtWuDoDWGuxTS9nuoESLsvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-N00ydP0QVogZMdxeb20uw3GwsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：提币至 MEXC 平台用户地址时无需手续费，可实现快速到账。</span></div><div class="ace-line ace-line old-record-id-GsGWdvwdYoZuhPxEClJuzvmJsuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E9qBd9XGxoEqsZxTjPKuLvQjsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以在 MEXC <a href="https://www.mexc.com/zh-MY/fee">费率</a>页面，查看到平台的交易手续费以及充值/提现手续费。</span></div><div class="ace-line ace-line old-record-id-TXLudDuAEovZVmxtqsVuZNDtsCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Fzq5dmPi0o24dMxvt5duqxZ5sPz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250811233310564mwyCqmuIb939nI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-Dv6od5HgVoa7g6xwSC5uueQfsLy"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VOsddfS0EoJRTZxPR3GuWLlNsGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于提币，您还可以阅读以下内容：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-GAI6dHFCCoLtX4x4dSbuTU4osDh"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上进行提币</a></div></li><li class="ace-line ace-line old-record-id-SZAKdgzTlouiXXx2vN0uG1yGsjd"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何进行提币设置</a></div></li><li class="ace-line ace-line old-record-id-VHNmdR3cuojjrJxAO6Iu0ZJtsZg"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360020368251" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币未到账</a></div></li><li class="ace-line ace-line old-record-id-Z7H5djY4ConVT1xfyPtupU65sAc"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360020366031" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见提币问题及解决办法</a></div></li></ul><div class="ace-line ace-line old-record-id-Xx8fdDSYRoU1yqxbReJuryKMs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

#充提

<div><h2 class="heading-2 ace-line old-record-id-T0PQdu8n6o1HYIx5IP4uMsZ4ssb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提币到错误地址怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-LIwldimp0oTZF3xbliVuXyBGseM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VDeJdyobWo9MSxxmU7buI5MRssb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态为等待验证、审核中、等待处理，您可以在【提币记录】中【取消】该笔提币，然后用正确的地址重新发起提币。</span></div><div class="ace-line ace-line old-record-id-NM3gdGBLiodJ1Bxtpu2ugNbhs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-EUQWdNaD9ouEAPx0F1Tuzr5nsud"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web ：MEXC 官网首页导航栏【资产】中选择【<a href="https://www.mexc.com/zh-MY/assets/record">资金记录</a>】，在资金记录页面选择【提币记录】中进行取消。</span></div></li><li class="ace-line ace-line old-record-id-X4HEdqIxroziB9x2tobuSLeVswc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App ：MEXC App 首页点击【个人头像】，选择【交易记录】，在【充值/提币】中选择【提币记录】中进行取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-Bjjddz8UbohnEYx4GNnuWpfWsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JNEDdwhNXovSjmx1NL9uzKbHsYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经确认提币邮件或者短信，那系统将自动进入提币序列，那该笔转账将无法中止。由于区块链地址的匿名性，我们无法找到对方。如果您打到错误的地址，请通过其他方式寻找目标地址的所有者协商找回您的资金。</span></div><div class="ace-line ace-line old-record-id-Eo5gdt1Z5oW3ARxI6YoutgpzsNg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Z7vTdbi8Xo8TZpxPvkEutiHysBf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提币成功对方却未收到</strong></span></h2><div class="ace-line ace-line old-record-id-XNbAds2VvoU4TaxcDL8uZl6Csjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R43zdIw09oS1HhxQU3qu8fqVs7d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您提币成功后，如果您的账户有绑定邮箱，提币成功后会给您发送邮件通知，并且在站内信也可查看通知。站内信查看方式如下：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MoiQdOJCfofEQOxRnxRuvpNvssh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：首页点击右上角（中东地区左上角）对话框图标，即可查看站内信。</span></div></li><li class="ace-line ace-line old-record-id-K2Iid9bHIoT4pTx8mbEunfCbsth"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：首页点击右上角（中东地区左上角）对话框图标，即可查看站内信。</span></div></li></ul><div class="ace-line ace-line old-record-id-VNpJdgsZloehxPx0UvvuBjKUsLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Om0GduLoHoznS4xYtSpuhOJ1snb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您从 MEXC 平台提币到其他平台出现未到账情况，并且显示区块确认完毕，您可以复制提币的 TxID 前往充值平台联系对方客服进行谘询。关于如何查找 TxID，您可以阅读《<a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">如何在 MEXC 查找 TxID</a>》进行了解。您也可以在线联系客服，协助您查询相应的提币 TxID 及相关资讯。</span></div><div class="ace-line ace-line old-record-id-AQPXdwpEBoxfiRxu7MJuuixasGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RxSvdZqm6oAR2FxJbtwudSkks8b"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 提币到对方平台被退回</strong></span></h2><div class="ace-line ace-line old-record-id-MEiKdJZpsotzIQx3zlfu7Ni1s0c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-V92HdNV2uopGo6x8bunuricOspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币到其他平台资产被退回到 MEXC 钱包，您需要进行人工充值处理至您的账户。具体步骤如下：</span></div><div class="ace-line ace-line old-record-id-YUyTdXGDzoJWUzxfHjluEKFdsNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NbjydS0qQorxgKxwbqJuENmBsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：打开 MEXC <a href="https://www.mexc.com/zh-MY/">官网</a>首页-首页下方【用户支持】-【帮助中心】-【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】-选择【从 MEXC 提币至其他平台被退回】，根据页面指引完成填写。</span></div><div class="ace-line ace-line old-record-id-J46NdK45GowyNAx9xlpuho8Istc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JuzEdPmzboK4a8xZMiiublxpsFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：打开 MEXC App 首页-【更多】-【客服】-【帮助中心】-【充值未到账申请找回】，选择【从MEXC提币至其他平台被退回】，根据页面指引完成填写。</span></div><div class="ace-line ace-line old-record-id-Y22jdht6CoT2dXxsXdduyLOHs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uzk0dTdesoGcYfxVbX2u8bkosvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">人工充值将在 1-3 个工作日内完成，申请成功后请耐心等待。需要注意的是，提币退回的金额可能与您实际提币的金额有所不同，这是由于对方平台退回扣除手续费所致。</span></div><div class="ace-line ace-line old-record-id-XwFWdMx0Yo02O8xbc0ouAO0ss3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IlBPdpF2JonwEXxgRXJuAa7esxd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 提币忘记填写或填写 Memo 地址错误怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-JV90dlaHnoy9q4xNKvSupoCzsDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D8J4doVWhoEHR1xo26Suh3Evsme"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在确认提币短信或者邮件前发现自己未填或填写了错误的 Memo 信息，您可以前往【提币记录】中点击【取消】这笔提币操作，然后用正确的地址重新发起提币。</span></div><div class="ace-line ace-line old-record-id-VdoCdCZp6o4NfFxz1MyuHFWusnf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OiobdFDpfoKbuaxe10PuoJAhsLd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Web：MEXC 官网首页导航栏【资产】中选择【资金记录】，在资金记录页面选择【提币记录】中进行取消。</span></div></li><li class="ace-line ace-line old-record-id-KcvadRKHoolrnJx3DXWuR68lsqd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">App：MEXC App 首页顶部点击【个人头像】，选择【交易记录】，在【充值/提币】中选择【提币记录】中进行取消。</span></div></li></ul><div class="ace-line ace-line old-record-id-Wjt1d8eXyoU4twxV1LfuJ7NPshf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZFjUdfRQ8o62jCxTupXu9RdFsMh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经收到确认提币邮件或者短信后才发现自己未填或填写了错误的 Memo 信息，您可以复制提币操作的 TxID 前往接收资产的平台进行谘询帮忙找回资产。关于如何查找 TxID，您可以阅读《<a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">如何在 MEXC 查找 TxID</a>》进行了解。您也可以在线联系客服，协助您查询相应的提币 TxID 及相关资讯。</span></div><div class="ace-line ace-line old-record-id-S6GTd2MkHoFSygx5IYluNB6As7b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BUcCdj8ROouCcBxGy4tuAPOssVh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 一直提币未到账怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-YXTIdmQXFoO1L8xxrHEu7xDtsce"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IupNd9MapooO41xRpk7udRwgsJd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态显示【处理中】，这是由于区块链网路的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-IaoId5uzOofMcMxSrjTuC2T9sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T7kkdkGQXoUS1UxHJLOuCwwus5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币状态显示【已完成】，但是在一段时间后您仍未收到转账的资产，请您耐心等待，直至区块链网路上的确认数达到入账方要求。您也可以从 MEXC 复制 TxID 联系资产入账方平台客服，以便取得进一步帮助。</span></div><div class="ace-line ace-line old-record-id-C2vgdzmoRorDgVxqMctuo0gxszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZlxXdKJgBoyyUGxRwUPusSEMsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您的提币记录申请超过 6 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div><div class="ace-line ace-line old-record-id-Ulg8dFVTlosfVHxjQlAuOoTkshf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QD9qdKZzEo6kbsxnGSvu2e7PsTc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如需了解更多提币状态，建议您阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/360020368251">提币未到账</a>》。</span></div><div class="ace-line ace-line old-record-id-XHFsdAMZFo46rTxalRluNk7UsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-I0mLdJBd4ozzmLx12EzuT5pDsae"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 代币激活</strong></span></h2><div class="ace-line ace-line old-record-id-JtuRdQWxvoPuCtxOC8au1ixjsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SovvdbXvOouoCKxDoT1uqUTasKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于区块链网络特性不同，部分主网代币从平台向钱包转账时，需要现在钱包中激活该代币才能转账成功，否则会失败。当您在 MEXC 提币代币时，系统将会自动检测该代币地址是否激活。如未激活，您在提币时会收到相应提示；同时您也可以通过区块浏览器来检视您的代币地址是否激活。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PKeAdxOLVogSOoxPzdnuJVhasZe"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16062802356377" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 HBAR 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-TCxcd0hUEo4S5Lxu3N0u04Umsku"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064085309465" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 XRP 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-GKjOd6KuFoeRE8xWbeiuU8M8svh"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16065935448985" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 ALGO 代币地址</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-KCVGd5H8ZoA6jwxvXtUuvCI1sJd"><div><a href="https://www.mexc.com/zh-TW/announcements/article/16064877180057" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何激活 APTOS 代币地址</a></div></li></ul><div class="ace-line ace-line old-record-id-AzmidkhkVojgjAxJ5FFuWcyws1g"><br /></div></div>

#充提

<div><h2 class="heading-2 ace-line old-record-id-QQxOdLXjYofzjexzteZu2GVpsJw"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提币未到账情况说明：</strong></span></h2><div class="ace-line ace-line old-record-id-HUCod3C8noitcgxKglOuuvkssth"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NrFRdQ840oQYlcxxnx3uQhFxs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">对于区块链资产的提币，整个过程可以分为三个环节：<strong>出账方发起提币、区块链网路确认、入账方接收并确认转账</strong>。</span></div><div class="ace-line ace-line old-record-id-AcMxdoFlAoZNBKxc2gZuOTxcsVh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EJ13dV1yuokrMVx1wjouoEAAsbg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一步：出账方发起提币请求，将资产从原始账户转出。</strong></div><div class="ace-line ace-line old-record-id-YtrFd7rloooCHKxaXevuxxavsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TJnkdAtEQoRfsyxB6sjuvH6Asvd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 平台根据不同代币和区块情况，提币请求通常会在 1-60 分钟内生成一个唯一的交易标识符（TxID）。这代表著 MEXC 已完成资产的转移，并将其发送到区块链网路中等待确认。</span></div><div class="ace-line ace-line old-record-id-RZaBdd06Zo6qqOxN6Cvu3GIfsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D70OdRlyyo6H4SxKOxduixo6s2e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二步：区块链网路进行确认。</strong></div><div class="ace-line ace-line old-record-id-EgOadXQ8koJxE3x6XxMu8R5Gsjg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHXQdZ1qHoJV7ixEhnOuIwDXsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在这一环节中，区块链网路的矿工节点会对交易进行验证，并将其纳入区块链的交易历史中。这个过程可能需要一定的时间，具体取决于网路拥堵情况、交易费用以及所使用的区块链的特性。您可以点选 <a href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">TxID</a> 未尾的“检查”链接，打开相应的区块链浏览器检查该笔转账在区块链上的确认状态。</span></div><div class="ace-line ace-line old-record-id-SEvddz6xaoYTPfxTruPu12SBsAf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U7KidSZ4boWxYtxMh4ruL4W9sgg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第三步：入账方接收并确认转账。</strong></div><div class="ace-line ace-line old-record-id-XUbjdBUcLoA6U9xmriquYCUCssd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T9ifdY2FMoLb8pxQa1CuEEz9sYf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦区块链网路确认了交易，资产就会被转入到目标账户中。您可以通过查询区块链浏览器或相关工具来验证交易的确认数和详细信息。</span></div><div class="ace-line ace-line old-record-id-WsDOdXPIpoOzAoxokx1uRkwssQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IrYYdOsDVoaMD8xLS3TulPaDsFb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 提币状态及对应的解决办法：</strong></span></h2><div class="ace-line ace-line old-record-id-PYabduERTokVt7x2A0nugAiDsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="167" /><col width="254" /><col width="420" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-AZ6UdLQtkoQPeYxPI7Bu0tXrsWh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币状态</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-LTgJdkX5ZoBLXdxq3vYumKqYsAe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">状态说明</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W75Kdu6yZospyoxyLXruWfQws2e"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CKXYddlzhoi25ixYRqzuvIihshh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待验证</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-UTbLdaUVuo9L0nxmdQCumadLsvn"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请已提交</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-WNIhdMhlqoLXbJxdAQMuv8j0s5b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该笔提币需要您的二次确认，MEXC 已将确认链接发送至您的邮箱/短信箱，请前往获取链接确认您提币地址后四位，若您提币地址包含 Memo，请输入公共地址后四位。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RKTVdMwploGemixlKu8uh5lQsDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-X6ckdK8QZoqy88xX4HWusDh8sxf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请正在审核</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-NqBTdHqGCo0X8Ax4m7aupr7nsVg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的提币申请正在审核中，预计处理时效为 5-60 分钟。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UR2mdK0R5oeaDdxzxWMuMT3xsvh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待处理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Sz2adV8EYoZgUmxtF7UuOKL2suf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币申请等待系统处理</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Lga0dRYxGo5To0x3ywFugOauscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若提币长时间处于等待处理状态，请再次检查该笔提币通道是否正常开启。</span></div><div class="ace-line ace-line old-record-id-W7GQdvqRLoo7wix6doouxygrsJc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币关闭：提币通道已关闭，请等待通道开启后再次尝试。</span></div><div class="ace-line ace-line old-record-id-HOqidnYyXo99gOxblW4uCp5YsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币开启：提币未成功发出，请联系在线客服协助处理。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Ev3cdapx7omG08xz2pcub2qzsSb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">处理中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-NllzdudXToNQ7UxVTbSuwpBtsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币正在处理</span></div><div class="ace-line ace-line old-record-id-JksYdzFEOotN8YxaCBFuudRaslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-WZ5ld03dtooRqYx3ZBgulLd4sLd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币处理中，请耐心等待，若此状态下您需要取消提币，请联系客服协助反馈。 <a href="https://www.mexc.com/zh-MY/announcements/article/17827791528659">如何取消提币</a></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OYW7dUC6Aoh03dxjUJWudPHtsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待区块确认</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-RTOYdQDoMoU4N2xPxDjuPD8Zsqe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">区块链上确认中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Gjb7ds1kgohh0uxGyrKuy6o4sbd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已发出，请耐心等待区块确认。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-R2HMd4pgtovdQjx3IRMu3UqMstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">等待打包</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Q1rmdrUy5omaGOxnxqauMGaNseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">区块链等待打包中</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-JBaCdc5VWor97BxPDJAuyDBAs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已发出，请耐心等待区块打包。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SVh3dJEg9oyeBtxWjAMuPJ6Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-GQTXdrwvIorG3NxnXcnuTE7NsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已取消</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-B9WDdbbcMo59GkxahQiuAGbbsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已取消，您可以重新发起提币。若非本人操作或对应资产被冻结，请联系客服协助。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Kh44dM2tSoYj4YxyFaZuFd2AsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币成功</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Mk8BdHv7vow2AIx05a9ujSLhsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提币已完成</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:left" class="ace-line ace-line old-record-id-Ft00dYCmGoXiJkxBAdnueULmsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的资产已成功从 MEXC 发送至您的提币地址，若未收到资产，请联系该地址接受平台协助查看。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-S5W6dvHiLoQY4xxrkqbujfg2sbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EJhXd3b28otsPtxwngMu4Vo4sIf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">温馨提醒：</strong></div><div class="ace-line ace-line old-record-id-GHOKdsWjjoqxOnxhHDeuoD3qsmd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Fnrsdt0enotxXjxmdfluPvD8sPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如状态显示【处理中】，这是由于区块链网路的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-ZLvldTH1ioSUOxxFrDquJRs4sud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NKZ8dbNpxoJijaxcak1u0f06s3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果提币状态为【提币成功】，但用户未收到资产，建议用户复制提币 Txid 联系资产接收平台查询。</span></div><div class="ace-line ace-line old-record-id-I5UzdNO4socd0NxPffSuLs9FsLc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SHF5dUk1YosKj4xHUx1uP57CsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果在您的【资产】 -【资金记录】 -【<a href="https://www.mexc.com/zh-MY/assets/record">提币记录</a>】中，该笔提币申请经过 1 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div></div>

#充提

<div><div class="ace-line ace-line old-record-id-ZJSxdOAZ2okPd8xdnizuGXXPseg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台发起提币后，想要取消提币：</span></div><div class="ace-line ace-line old-record-id-AHXYd0KpCo18grxhK6TuGNZOsKd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BW2EdmAVXoVDICxWqiJuLBXLsH9"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您的提币申请是刚发起，状态为：<strong>等待验证、审核中、等待处理</strong>等状态，提币页面有【取消提币】按钮，你可点击自行取消。</span></div><div class="ace-line ace-line old-record-id-GACZdbFiZojSmDxi0VTuUubtscJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LaZudeW1roOx83xsza7uMoL6sdf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153352308qdXBErUAwGbmHE.png" style="max-width:100%;height:auto;border-radius:12px;width:750px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" /></div><div class="ace-line ace-line old-record-id-L9x4diOzkoE8ygxSVLvuMy1Psgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Nq5cd3kuroAs8HxNIEDu0oQwsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如果您的提币状态为<strong>处理中，</strong>则提币无法自行取消，需联系客服进行反馈。需要注意的是客服不保证 100% 可成功取消。</span></div><div class="ace-line ace-line old-record-id-MeMKdCUEIoTrMQxzfJkunv1esQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AdlwdLjLQobfaIxwOJHutvSvsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）如果您的提币状态为<strong>等待区块确认、等待打包、提币成功</strong>等状态，则无法取消。由于区块链地址的匿名性，我们无法找到对方，请通过其他方式寻找目标地址的所有者协商处理。</span></div><div class="ace-line ace-line old-record-id-D4redUnPkorV88xD5V8u7rdDs38"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E26rdsw6xoheMlxdcvnuueFzsae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于在提币过程中，不同的状态以及对应的解决办法，您可以阅读《<a href="https://www.mexc.com/zh-TW/announcements/article/360020368251">提币未到账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-R9IQd6hF1o10quxfzvRu38SjsRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Sps7dy4EDoNcIvxyw0guRcxrs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Cz8uds6UboEDo3xwX7IuUyGGsmK"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-make-a-withdrawal-on-mexc-/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何在 MEXC 上进行提币</a></div></li><li class="ace-line ace-line old-record-id-MSbSd7N50oR3PwxPO4HuML6Xs0e"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-set-withdrawal-settings/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何进行提币设置</a></div></li><li class="ace-line ace-line old-record-id-EE0HdljKXo4ZG0xNRc5uwnY3sIf"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-export-deposit-and-withdrawal-history/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何导出充提记录</a></div></li></ul></div>

<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">近期，数字资产在全球范围受到更多关注，同时我们接到用户反馈，有不法分子冒用 MEXC 名义开展诈骗行为。诈骗分子的主要手段包括：冒用 MEXC 客服、大客户经理名义主动致电或添加用户 Telegram 等社交媒体，通过修改个人简介（bio）、账户显示名称（display name）、所在地（location）等信息伪装成 MEXC 官方人员，以此招揽用户进入假冒社群，进行所谓的“带单直播”，或诱导用户向指定地址转入数字资产。</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC 在此严正声明：</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1）官方账号验证标准：</strong>MEXC 官方仅通过用户名（username）进行账号验证，个人简介（bio）、账户显示名称（display name）、所在地（location）等其他信息均不能作为官方验证的依据。请用户仔细甄别，谨防被骗。</span></span></div><div><br /></div><figure style="width:50%"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202511071156384356qxshfGorIemSP.png" width="574" height="824" /></figure><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">您可以使用 MEXC </span></span><a target="_blank" href="https://www.mexc.com/support/articles/4410387084057" rel="noopener noreferrer"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">官方验证</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">，进行账号分辨，确认是否为官方账号。</span></span></div><div><br /></div><figure><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251107115649789O3RxaSsbnnSdis.png" width="1082" height="738" /></figure><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2）官方社群渠道：</strong>社群信息和加入途径均应以 MEXC 官网公示为准。</span><s><span style="font-family:'arial' , 'helvetica' , sans-serif">同时，</span></s><span style="font-family:'arial' , 'helvetica' , sans-serif">MEXC 官方从未组建“老师带单”、“指导炒币”类投资社群，凡是打着 MEXC 及 MEXC 投资炒币等名义联系用户的，皆可视为诈骗行为。</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3）隐私保护承诺：</strong>MEXC 致力于保护用户隐私，不会以任何形式向外界泄露任何用户信息，也不会以任何形式向用户索要账号密码、短信及谷歌验证码等信息。</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">请各位用户警惕虚假宣传，仔细甄别诈骗推销，所有与 MEXC 相关的活动、社群信息，务必以官网公告为准，以免造成资产损失。</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">如需帮助或有任何疑问，请点击首页右下方的“在线客服”按钮，输入您的问题，或发电子邮件至官方客服邮箱：service@support.mexc.com</span></span></div><div><br /></div></div>

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